Have You Ever Acted as a Change Agent? :: MBA College Admissions Essays

Have You Ever Acted as a Change Agent? My company is a family owned brass run by conventional management techniques, which include visiting the botany everyday and solving problems as they occur. As the technical director, my responsibility, among others, is to maintain in roll uping quality. However, I noticed the company had no communication with its customers and could not range the desired quality of yarns and fabrics in the local market. With management ignoring dealers complaints, I and my colleagues in the technical department decided to establish a system to gather customer feedback. Our plan ultimately changed our attitude towards quality. To communicate with our customers, we placed scream information forms in every 50kg carton of finished goods and asked the customers to fill proscribed and return them for company calendars and diaries. We collected 267 forms within the first three months and to my force found that those 267 processing mills serve 95% of our cu stomers. A do of complaints required as little effort as shifting a lever in the winding machine from one position to another(prenominal) to give a desired winding pattern. We also followed up on the widespread suggestion to replace the paper board carton for packing with jute bags which could be used for other purposes since jute bags were less expensive, we were happy to follow this advice. almost importantly, we established a mechanism whereby we could immediately and costlessly discover problems with our products. Management ab initio regarded my idea as western and ineffective in China where customers are perceive as being too concerned with money to answer the questionnaires. date lobbying constantly, I had to wait a month to get the printing and nonmoving bills cleared. Now, our success is obvious as the attitude towards quality has changed.